Frequently Asked
Questions
Welcome to the question & answer section.
The list of questions below are intended to answer the most commonly asked questions - this will hopefully be
the quickest way to find out information about our company.
If you want to find the answer to a question listed below, simply click the question link text.
What are your contact details & opening times?
W.Hanson (Iron Bridge) Ltd
Uxbridge Road
Southall
Middlesex
UB1 3EQ
Tel: 020 8571 3161
Fax: 020 8574 3816
Mon-Fri 7.00am - 5.15pm
Sat 8.00am - 2.00pm
W.Hanson (Harrow) Ltd
92-108 Greenford Road
Harrow
Middlesex
HA1 QL
Tel: 020 8864 0822
Fax: 020 8423 5755
Mon-Fri 6.30am - 5.00pm
Sat 7.00am - 12.00pm
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Do you deliver free of charge?
Yes we do. As long as your order is over £50 in value, and within ........postcodes then we will
deliver for free. If your order is under £50 then we will charge a £10 + vat delivery charge.
Please contact our sales office for information about deliveries outside of these postcodes.
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How far do you deliver?
We deliver throughout London & the South East. We currently have contracts in East & West
Sussex, Barking, Reading, Aylesbury, Northampton and Surrey. As a company, we have made the decision not to
limit our services as much as we can.
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Can I have a same day delivery?
Because of the distances we travel, our fleet of trucks normally leave the yard in the morning and
don't return until the afternoon. But sometimes we our trucks do stay local, so there is always a chance we can
do a same day delivery. Please contact our sales team who will be able to advise you.
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Do you care about the
environment?
Yes, very much so! Over the last few years, the W.Hanson Group has endeavoured to purchase as much
materials as possible from sustainable sources. We have had 'Chain of Custody' for both FSC & PEFC for
several years to ensure that our products come from sustainable sources. Please see our Environment page for our
environmental policy.
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Do you machine timber to order?
Yes. We have a mill with a couple of spindle moulders, a five cutter moulder, thichnessers, resaws, overhands
& cross cuts. We can match almost any skirting or architrave moulding that you may require.
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I have some skirting that I need to replace - can you match
it?
Yes. We can have cutters made to match your skirting and machine in your choice of timber using our spindle
moulders or five cutter moulder.
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Do you supply both trade & retail?
Yes. We have nearly 60 years experience of dealing with both trade & retail customers.
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Do you offer better rates & discounts for larger
orders?
Yes we do. While our prices are already very competitive, we do offer even more competitive prices based on
quantity.
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I can't see what I am looking for on your website, can you still source
what I need?
Absolutely! We are constantly trying to keep our web site upto date, but with so many products in stock this is
not always easy.
Also, we are of the mindset that 'if the customer wants something - we will get hold of it for you!' There is very
little we can't get hold of for you!
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I am starting a self build project. Can I open a credit account with
you?
Yes you can. This is the easiest way to trade with us. Click here to download our account application
form.
Account Application.doc
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Can I place an order online?
No. It is something that we are considering, but at present, is not available. We would welcome your feedback if
you would like to order online.
To place an order, please contact our experienced sales team on 020 8571 3161.
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